Support
What to include
To get you sorted faster, please include:
- The email address your Ledger AI account is registered under.
- What you were doing when the issue happened (e.g. "asking about overdue invoices," "connecting QuickBooks," "photographing a receipt").
- What you expected to happen, and what happened instead.
- A screenshot, if you have one — it helps a lot.
Common requests
- Reconnect QuickBooks, Gmail, or Calendar — go to Settings → Connections in the app, or ask us and we'll help.
- Billing / subscription questions — email us; we can look up your Stripe subscription status.
- Lost your authenticator (two-step verification) — email us from the address your account uses with the subject "Lost authenticator". A person verifies your identity by hand before two-step verification is reset; there is no self-serve bypass and email alone never turns protection off. After the reset you sign in and add a new authenticator. Forgot only your password? Use "Forgot password?" on the sign-in screen — you'll still enter your authenticator code to finish.
- Delete your account — Settings → Delete account in the app, or email us and we'll remove it for you. This is permanent and removes your workspace, receipts, conversations, and connections.
Read the Privacy Policy for details on what we collect and how it's handled, or head back to the Ledger AI home page.